Frequently Asked Questions
Everything you need to know about bringing haus home.
How long does shipping take for furniture items?
Standard shipping for small decor takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our white-glove delivery partners.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer fabric swatches?
Yes, we want you to feel the quality for yourself. You can order up to five complimentary fabric swatches through our 'Materials' page to ensure the perfect match for your space.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. For large furniture deliveries, our logistics partner will call you to schedule a specific delivery window.
Are your products sustainably sourced?
At haus, we prioritize sustainability. 80% of our wood products are FSC-certified, and we work exclusively with ethical manufacturers who prioritize fair labor practices.
Do you offer assembly services?
Many of our larger pieces include complimentary white-glove assembly. For items that require self-assembly, detailed digital and physical instructions are provided.